• Ferra Rucci Trading LLC maintains the www.ferrarucci-cosmetics.com Website (“Site”).
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

The following terms and conditions are applicable to the supply of make-up products made by Ferrarucci Cosmetics Trading L.L.C, herein referred to as “The Company” to its buyer, herein referred to as “The Customer”.

The prices of the goods will be as per quoted on the Website and all prices are quoted in AED. The Company ensure that the prices of the products are accurate at the time when the relevant information was entered into the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
Prices for our products may change from time to time, but changes will not affect any order are already confirmed.
The Website contains a large number of products. It is always possible that, despite The Company’s reasonable efforts, some of the products on the Website may be incorrectly priced. If The Company discovers an error in the price of the products that the Customer had ordered, The Company will inform The Customer of this error and The Company will give The Customer the option of continuing to purchase the product at the correct price or cancelling the order. The Company will not process The Customer’s order until instructions are received. If The Company is unable to contact The Customer using the contact details provided during the order process, The Company will treat the order as cancelled and notifies The Customer in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by The Customer as a mispricing, The Company does not have to provide the products to The Customer at the incorrect (lower) price.

Payments must be made in AED only, and by either of the following payment methods (except International Customers see clause 2.4) unless otherwise specified.
Visa and Mastercard Credit and Debit Cards and Cash On Delivery for orders within UAE.
Any discounts issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. The Company reserves the right to reject or cancel any orders which do not comply with these terms even if The Customer’s credit or debit card has been charged.
The Company shall retain the property of the goods until full payment has been made by The Customer. The Customer will own the goods once full payment has been received by The Company.

All Orders are subject to availability. After placing an Order with The Company, The Customer will receive an order acknowledgement email and subsequent update email(s). Receipt of the acknowledgement and these emails by The Customer does not confirm that the Order has been accepted by The Company. Order acceptance and the creation of the contract between The Company and The Customer will start at the time the products ordered by The Customer are transmitted from The Company to be delivered to the address provided by The Customer.
The Company will use due diligence, in so far as it is in its power to do so, to keep the details of The Customer’s Order and payment secure, but in the absence of negligence on its part The Company cannot be held liable for any loss suffered by The Company if a third party procures unauthorised access to any data The Customer provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although The Company will exercise utmost care to protect the customer’s personal data, The Company cannot guarantee the security of The Customer’s data transmitted to the Website; any transmission is at The Customer’s risk. Once The Company received the customer’s information, The Company will use strict procedures and security features to try to prevent unauthorised access.

Any date or period for delivery shall be considered as indicative only, although it is The Company’s policy to try to despatch all orders within 2 – 3 working days if delivery is within the United Arab Emirates. however, these delivery periods depends on the courier delivery time. Any products not available at the time of The Customer’s order will be sent to The Customer, as soon as possible, upon receipt of products by The Company the supplier. The Company cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.
The Customer will be responsible for payment VAT. Please contact the destination’s local customs office for further information before placing an order.
The Customer must comply with all applicable laws and regulations of the country for which the Products are destined. The Company will not be liable or responsible if The Customer breaks any such law.
All Orders will be delivered using the service as detailed in the website at time of ordering. The Company holds the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility.

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt The Customer had notified The Company in writing or by email that the goods are rejected. If no such action has been taken, The Company shall consider the products of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

Return & Refund Policy

Thanks for shopping at Ferra Rucci  Trading LLC

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • For additional information in this section, create your own Return & Refund Policy.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • For additional information in this section, create your own Return & Refund Policy.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 2-3 working days. UAE Delivery Fees will be a Flat Rate of AED: 20 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.